Online sales - postage costs
We use Royal Mail and DPD to deliver throughout the UK, Europe, USA and the Rest of the World.
Delivery charges are based on weight and are displayed in the shopping basket. Delivery times are 7-10 working days for overseas orders and 3-4 working days for UK orders.
If you need your order urgently, please contact us and we will arrange to send it via a more appropriate courier. There may be additional costs involved.
VAT and local taxes
There is no VAT payable on most books and charts. If the delivery address of the goods is in the UK or another member country of the European Union, VAT is payable on all other items, such as software, videos, equipment and electronics. The prices quoted for these items on our product pages are inclusive of VAT where applicable. Therefore if the delivery address of the goods is located outside the European Union the VAT element (20%) of the prices for the relevant goods is automatically deducted and displayed in the shopping basket total.
Other charges added to orders
Apart from the VAT (if applicable - see above) and delivery charges, no other charges will be applied to your order by Imray. Please be aware that if the delivery address of the goods is outside the UK, it may be that import duties or other taxes are applied by national or regional authorities. You are responsible for any such additional charges and taxes.
Cancelling or returning your order
Our cancellation and returns procedure is set out in our terms and conditions of sale. If you would like to cancel or return your order please contact us by email at firstname.lastname@example.org. If you have already received your order and want to return it, please send it back to us with a completed Returns Form. There will be a delay in processing any returned orders we receive without this form.