I am having trouble logging into the app.
You may be using your www.imray.com login, but the website and app account systems are separate. You will need to log in on the login screen within the app.
If you are trying to login to the app and are still having trouble please use the password reset link.
Can I access my charts on multiple devices?
If you log in to the app using the same details on a different device you can then restore your purchases to the new device as long as you have an active subscription.
Apple: go to Charts > Chart Store and then tap Restore Purchases in the top right.
Android: go to Menu > My Subscriptions and then either tap Restore Purchases or drag the screen down to refresh the page.
How do I cancel my auto-renewing subscription?
Payments and subscriptions are managed by the app stores rather than Imray. To manage or cancel subscriptions you need to go to the relevant app store (Apple: App Store, Google: Google Play Store) and then go to your profile and choose Subscriptions.
Please note that voucher codes do not trigger an auto-renewing paid subscription.
Can you give me a refund for an accidental purchase?
Payments and subscriptions are managed by the app stores rather than Imray. You need to contact the relevant app store to request a refund, which is best done within 48 hours of purchase.
Apple: follow the instructions here.
Android: follow the instructions here.
